What's an AI token?+
Tokens are the unit of work for every plan and build call — roughly four characters of input or output text. A typical plan run is around 200K tokens; a long planning chat can run higher. Saturn caches your project context aggressively, so re-running a step costs a fraction of the first run.
Can I get a refund?+
30-day money-back guarantee. Email support@saturnos.app within 30 days for a full refund. Cancel anytime to stop future charges; existing paid features stay active until the end of the current billing period.
What if I run out of tokens?+
You choose. Upgrade your tier, or add a $15 Credit Pack (+2M tokens, never expires while subscribed). Saturn never auto-bills overage.
What happens at 80% of my cap?+
Saturn auto-routes plan calls to a faster model (Sonnet instead of Opus) so your runway stretches further. Same Saturn build, lower cost. Invisible to you — your cap just lasts longer.
Why is Team a 3-seat minimum?+
Keeps the math honest — and means a real team gets a real plan. Team starts at $237/mo (3 seats × $79). Below that, Pro is the right shape.
Is there a free tier?+
Yes. Free includes one project, 250K AI tokens per month, and a saturnos.app subdomain. It's enough to take one project all the way through Plan, Build, and Manage. The Built with Saturn badge is required on the Free tier.
Can I host on a custom domain?+
Starter includes one custom domain, Pro includes three, Team includes ten. Free uses a saturnos.app subdomain like yourproject.saturnos.app — clean, fast, but not yours.
What is BYOK (Bring Your Own Key)?+
Pro and Team plans let you add your own API keys for Anthropic, OpenAI, Google, Perplexity, xAI, ElevenLabs, and DeepSeek. These keys are stored encrypted and used by Saturn for plan and build calls — useful if you have existing API credits or want to use a specific model. Manage them at /settings/api-keys.
What is the MCP connector?+
Saturn ships a remote MCP server at saturnos.app/api/mcp. Connect it to Claude Code, Claude.ai, or any MCP-compatible client (like Cursor) to query your projects, builds, logs, and errors directly from your AI editor. Starter, Pro, and Team plans all include connector access — manage keys at /settings/api-keys.
How does Saturn handle my data?+
Projects are private by default, encrypted at rest, and isolated per user. We're GDPR-compliant and don't train on your project content. Read the full terms at /privacy.
Do my projects roll over if I downgrade?+
Existing projects keep working — nothing is deleted on downgrade. New projects are gated by the lower tier's limit, so on Free you'd need to archive a project before starting another.
How is Pro different from Team?+
Pro is solo-only — one seat, one creator, 5M tokens/mo. Team adds pooled per-seat tokens, an audit log, faster email-support response (24h weekdays), and unlimited projects. Team starts at 3 seats.